Cancellation & No Show Policy

We understand that sometimes life can be unpredictable. If, for whatever reason, you need to reschedule or cancel your appointment, please inform us at least 24 hours prior. All appointments cancelled within 24 hours of your appointment will incur a 50% fee. Should you fail to let us know and do NOT attend your appointment you will be charged 100% of all treatments booked.

Late Arrivals

We make an effort to avoid long waiting periods in the salon and provide the best experience, and therefore, we ask our clients to be on time for their appointments. If you are running late please call us on the salon phone and let us know as soon as possible. The service may need to be adjusted to a shorter time frame.

If you arrive later than 15 minutes after your appointment was due to begin, you will be required to reschedule and will be charged for the service. Two or more cases of late arrivals will result in a small fee added to your bill. If our therapists are able to accommodate some of your treatment but not all, please know that 100% off the treatment will be charged.

Service Guarantee

We always strive to provide excellent service and maintain a 100% 5 star client satisfaction rate. In the rare instance of an unsatisfactory experience, we are committed to providing you with the needed correction within 7 days from the initial service and if there was a mistake on our part, a fix or redo will be provided. However, we ask our clients to notify us within 24hours after the initial service took place. Our clients satisfactory in service is our highest priority and we would hate for you to be unsatisfied.

Payment Methods Accepted

We only accept cash and bank transactions. Please ask stylist for details.

Gift Vouchers

We have gift vouchers for you to purchase for a loved one. Please note these have a 6 month expiry date.

Children

As we are concerned with your and your children’s safety we only allow children into the salon if they are attending for an app themselves then children are strictly prohibited. Our salon is a place of escape and we want you to relax and enjoy.

Eating and Drinking

Whilst we don’t encouraging in the salon, it is allowed. Please dispose of your wrappers in the bins provided.

Pets

Due to hygiene and safety reasons, our salon strictly prohibits pets, except for assistance animals such as guide dogs.

Our Right to Refuse a Service

The safety and comfort of our clients is our highest priority and we don’t support inappropriate behaviour. Cases of verbal or physical aggression, harassment or assault will result in service refusal.

Please remember our salon staff have the right to refuse service to anyone who is intoxicated or if their state of health may influence the effect of the service.

We also have the right to refuse service if

· the client is suspected to be under the age of 18

· has health issues that may affect or be affected by the service

· has purposely hidden information of crucial meaning to the service

· did not show up for their last appointment

Thank you for your understanding.