Booking & Cancellation Policy

• Booking in advance gives you the best chance of booking your required appointment. We advise you contact us in good time to arrange desired appointments. We can book appointments up to 3 months in advance.
• Please contact us via our business social media channels or on the salon telephone number 0138648050. Please try not to contact us personally because sometimes these messages can get lost along the way.
• When attending your appointment, please be on time. Please do not come any more than 15 minutes prior to your appointment time. The time of the booking is the expected start time.
• We appreciate being late is sometimes unavoidable, however, we ask that if you’re running late to please call the salon ahead to let us know. This way we know you’re still attending and something may be able to be adjusted to insure you keep your appointment. However, if you are 10 minutes late the treatment will be cut short & you will still be charged for the full session.
• If you are more than 15 minutes late for the appointment it will result in the whole appointment being cancelled. You will still be charged in full for this appointment.
• If you are unable to attend your appointment for any reason please contact the salon at your earliest convenience. We can then offer the appointment to someone else. We have a cancellation list for most days.
• If an appointment is cancelled with less than 24 hours notice, a charge of 50% of the total value of the service will be required before booking your next appointment.
• Failure to attend your appointment will result in 100% of your payment to be made. Please understand that we are fully booked weeks in advance. Our time is wasted and is therefore chargeable.
• If you require an appointment reminder please ask the stylist at the time of booking. You will not automatically be reminded of your upcoming appointment.

Many thanks for your continued support to our salon. We look forward to seeing you all soon!

Nicci and The Team.