Q What’s the best way to contact you?
A The quickest and easiest way to contact us is via telephone 0138648050. Sometimes in the day it gets pretty hectic so please leave a message and we will return your call as soon as possible. Alternatively you can do so on the contavt page of the website.
Q How long will I have to wait to get an appointment?
A This will vary depending on who you want your appointment with and what days and times you’re both available. For instance, evening appointments and Saturdays book up way ahead.
Q How far can I book ahead?
A We currently have our books open up to 4 months ahead. If you have a special request for a certain occasion, please ask you stylist.
Q I would like a colour. Do I need a skin test?
A Absolutely! You will need a skin test at least 48 hours before your scheduled appointment. Please note skin tests have to be repeated every 6 months.
Q I want a complete change, do you need to know prior to my appointment?
A. Yes! This is actually really important. If you want a change of any kind, we do need to know because it affects the time we have booked out, we may need more or less time! Please call us and we can either discuss over the phone or book a face to face consultation prior to your appointment.
Q Do you do weddings and hair ups?
A Yes we do! We have a lot of experience in wedding hair and love being part of someone’s special day. Please see our gallery for images or get in touch for further information.
Q What are your working hours?
A Great question, our working hours vary quite a lot and they’re not set in stone. We are however open Tuesday-Saturday.
Q What if I need to cancel my appointment, do I get charged?
A Not always, it depends on the situation. We understand that sometimes it’s completely unavoidable to miss an appointment due to an emergency, however we do require at least 24 hours’ notice so that we can fulfill this slot. Please see our salon policy for details.
Q How can I make payment?
A You can pay via bank transfer or cash only. We do not have a card machine in the salon.
Q My daughter wants a balayage, At what age can you colour a childs hair?
A We can colour children’s hair from the age of sixteen with the guidance and consent of their parent/guardian.